From the moment your loved one steps foot into Glendale, they will be in safe hands. We understand that moving from your own home to a care home can be a daunting time for everyone involved but we try to minimise this feeling as much as possible. We do our best to match residents to other residents with similar personalities to help spark a friendship, making the initial settling in period glide smoothly. We believe in choices and are continuously giving our residents options as the last thing we would want to do as a home would be to take away our residents rights of choice, freedom and independence.
We love to celebrate a residents special event such as birthday or anniversary. From decorating the home with balloons and banners, to baking cakes and creating a celebratory environment, we go all out to ensure every resident feels valued on their special day. It is one of the many opportunities for our residents to feel a sense of community and enjoy the company of their fellow friends, family and staff.
We understand the value of family bonds and the joy that comes from spending time with loved ones. We provide comfortable, private spaces for loved ones to visit and encourage sociable interactions between residents and their families, whether it is playing games or simply having a chat over a cup of tea, these visits bring comfort and create lasting memories. We believe family involvement plays an important role in providing the best care possible so together we create a loving and supportive community where everyone feels cherished.
Every month, we distribute a newsletter to families explaining what has happened in the home that month as well as what can be looked forward to in the coming month. The newsletter is a good opportunity to also communicate any changes or developments within the home.